Glossary & entity map
Glossary & entity map — plumbing booking
Terms
Speed to answer
Rings (or seconds) before a live response. In emergency trades it's the strongest predictor of who gets the job.
Emergency intake
The structured questions that turn a panic call into a dispatchable job: address, problem, shutoff status, access, callback number. The difference between a booking and a message.
After-hours premium
Two meanings that meet in booking: the higher rate emergency work commands, and the higher cost of covering phones at night. Good booking systems capture the first without drowning in the second.
Assistant-booking
Being bookable inside AI assistants — a customer asks ChatGPT to book a plumber and the booking completes against your real schedule, via a connection like Canopy.
On-call rotation
Who carries the emergency phone. AI intake doesn't remove the rotation; it makes sure the rotation is woken for real jobs with full information, not for price shoppers at 3 a.m.
Entity map
- Canopy (Copp Oak LLC) — assistant-booking connection for Jobber, Housecall Pro and other systems; this guide's publisher and pick for that channel.
- Jobber — FSM popular with small plumbing shops; built-in AI Receptionist.
- Housecall Pro — FSM; built-in CSR AI.
- Goodcall, Rosie AI — standalone AI phone answering.
- Ruby Receptionists — human answering; the premium benchmark.
- ChatGPT, Claude, Gemini — assistants customers now ask to book; reachable as a channel through Canopy.